Testimonial – From Old to New
This year (2016) I went from Old to New in a special way. Would you like to hear a disaster story with a happy end? Keep reading…….
We order a kitchen (okay small kitchen) with Church Kitchens in Benissa, received good service, have chosen beautiful material, but we decide to fit it ourselves, after all: purchase of the apartment, total refurbishment, decorating later on, kind of a handy husband (can’t be that difficult) … it’ll save us some money.
Church Kitchens pay a visit to conduct a survey (extra service). Next we know the material is being delivered and we can get to work but my husband is hesitating. He looks for someone in the De Week who can do a job like this. He finds someone and they are coming the same day.
He receives the kitchen plans…and gets to work.
I’m not going to mention his name but 7 days later…. Yes, you are reading this correctly…. 7 whole days late and units have been sawed wrongly, a door catches the brand new wall (he thinks we should make a slot in the wall !!), a nice herb unit has been cut down incorrectly, a carrousel fitted in the wrong cupboard resulting in the sink not fitting, the units have been fitted in the wrong places… let’s not revive the whole thing. I’ve been worrying all night long, because today, on day 8, he has to start on my nice worktop… I can’t bear to think about it.
In the morning, I rush to Church Kitchens in Benissa with the sink that now doesn’t fit anywhere anymore…
The lady behind the counter, Joan, listened to me, but had been listening to the “expert”, who’d been messing around trying to fit our kitchen all week long and provided him with new material, although she didn’t need to do this. She explained to me very calmly and very patiently, demonstrating know-how, everything that had gone wrong, whilst going over the work plan of our kitchen.
They hadn’t delivered the wrong materials, but our “handyman” had been executing the job incorrectly all week long. Slowly but surely it became clear to me after looking at the drawings, I’m not going to tell everything but when it became totally clear that our (little) kitchen had been destroyed entirely, the tears were streaming down my face. Understanding Joan went to get the boss (Big Boss Stuart) and he said very swiftly: “You need help, we’re going to help you…” he kept it short but sweet. A carpenter was brought in, Carl, who listened for a while then smiled and said with a grin: “I love humour…”, and me standing there a little bit upset could just hug this man!! Actually, all three of them.
Me with my catholic background, I am standing there in Church Kitchens during this period of religious holidays with a carpenter fresh from the buzz saw, who looked at me considering over his glasses, who saw my wet cheeks and who could put things back in perspective with a big smile, and I used to think angels had little white wings but no, just in work togs, little glasses on and with a big smile… (yes mother, I am remembering my Catholic youth…a shock effect is needed for that)
Whilst I’m trying to pull myself together, this extraordinary threesome is making arrangements…Carl will come over tomorrow to see what can be saved.
I’m driving back to Calpe…yes, still a little upset. I have to pull over for a minute, cry my eyes out, put my sunglasses on and then off to our little apartment where our big friend has just managed to cock up the worktop!
I get my husband, I tell him a couple of things, we say goodbye to our “professional”, who gets his things together and leaves!
The next day, New Year’s Eve, Carl gets to work resolutely, looking into the situation and the kitchen plan. He takes everything off the wall to discover 13 holes behind two units, about 20 drilled holes in another cupboard, 2 units that had been swopped, pieces that should have been fitted in between so nothing would be catching the walls…. anyway, that’s when we saw the complete misery in full glory.
Carl works one morning, also drinks his coffee and smokes his cigarette in a laidback manner and it’s like a concrete block has dropped from my neck.
I’m laughing again, feel the energy streaming through my body, yes, Church Kitchens, the energy is floating again. Speaking of service, they didn’t need to do this at all, after all, we were going to do this ourselves.
Carl quits around bedtime that New Year’s Eve; half of the kitchen has been restored. Later on I go to Church Kitchens, thank them…and ask them to fit the rest of the kitchen. Another worktop and materials are being ordered, yes, another new worktop for real.
“I like humour” …. there have been moments, that I secretly thought when that “De Week-Handyman” was on it, everything was a big joke that Harry Hill and his candid camera team would jump up from behind the palm trees, but it wasn’t a big joke, it has been very annoying!!
The disaster is now skilfully being resolved by Church Kitchens.
Grateful, because I have been gone into the New Year in a special way:
– The debris is being removed and I will be happy with a nice and beautiful little kitchen.
– I’ve got a kitchen with a story.
– I’ve learned to leave specialized work to professionals!
– And…. I have gotten to know three special human beings:
+ Joan, the craftswoman/carpenter who explained everything to me with great knowledge
+ Big Boss Stuart, who calmly and swiftly assessed the situation and then controlled the project
+ And Carl, who resolutely and fast made half of the kitchen back too normal in one morning.
3 special people…. and all around Three Kings!!!!
CHURCH KITCHENS: THANK YOU!!!!