Testimonial – From Old to New
This year (2016) I went from Old to New in a special way. Would you like to hear a disaster story with a happy end? Keep reading…….
We order a kitchen (okay small kitchen) with Church Kitchens in Benissa, received good service, have chosen beautiful material, but we decide to fit it ourselves, after all: purchase of the apartment, total refurbishment, decorating later on, kind of a handy husband (can’t be that difficult) … it’ll save us some money.
Church Kitchens pay a visit to conduct a survey (extra service). Next we know the material is being delivered and we can get to work but my husband is hesitating. He looks for someone in the De Week who can do a job like this. He finds someone and they are coming the same day.
He receives the kitchen plans…and gets to work.
I’m not going to mention his name but 7 days later…. Yes, you are reading this correctly…. 7 whole days late and units have been sawed wrongly, a door catches the brand new wall (he thinks we should make a slot in the wall !!), a nice herb unit has been cut down incorrectly, a carrousel fitted in the wrong cupboard resulting in the sink not fitting, the units have been fitted in the wrong places… let’s not revive the whole thing. I’ve been worrying all night long, because today, on day 8, he has to start on my nice worktop… I can’t bear to think about it.
In the morning, I rush to Church Kitchens in Benissa with the sink that now doesn’t fit anywhere anymore…
The lady behind the counter, Joan, listened to me, but had been listening to the “expert”, who’d been messing around trying to fit our kitchen all week long and provided him with new material, although she didn’t need to do this. She explained to me very calmly and very patiently, demonstrating know-how, everything that had gone wrong, whilst going over the work plan of our kitchen.
They hadn’t delivered the wrong materials, but our “handyman” had been executing the job incorrectly all week long. Slowly but surely it became clear to me after looking at the drawings, I’m not going to tell everything but when it became totally clear that our (little) kitchen had been destroyed entirely, the tears were streaming down my face. Understanding Joan went to get the boss (Big Boss Stuart) and he said very swiftly: “You need help, we’re going to help you…” he kept it short but sweet. A carpenter was brought in, Carl, who listened for a while then smiled and said with a grin: “I love humour…”, and me standing there a little bit upset could just hug this man!! Actually, all three of them.
Me with my catholic background, I am standing there in Church Kitchens during this period of religious holidays with a carpenter fresh from the buzz saw, who looked at me considering over his glasses, who saw my wet cheeks and who could put things back in perspective with a big smile, and I used to think angels had little white wings but no, just in work togs, little glasses on and with a big smile… (yes mother, I am remembering my Catholic youth…a shock effect is needed for that)
Whilst I’m trying to pull myself together, this extraordinary threesome is making arrangements…Carl will come over tomorrow to see what can be saved.
I’m driving back to Calpe…yes, still a little upset. I have to pull over for a minute, cry my eyes out, put my sunglasses on and then off to our little apartment where our big friend has just managed to cock up the worktop!
I get my husband, I tell him a couple of things, we say goodbye to our “professional”, who gets his things together and leaves!
The next day, New Year’s Eve, Carl gets to work resolutely, looking into the situation and the kitchen plan. He takes everything off the wall to discover 13 holes behind two units, about 20 drilled holes in another cupboard, 2 units that had been swopped, pieces that should have been fitted in between so nothing would be catching the walls…. anyway, that’s when we saw the complete misery in full glory.
Carl works one morning, also drinks his coffee and smokes his cigarette in a laidback manner and it’s like a concrete block has dropped from my neck.
I’m laughing again, feel the energy streaming through my body, yes, Church Kitchens, the energy is floating again. Speaking of service, they didn’t need to do this at all, after all, we were going to do this ourselves.
Carl quits around bedtime that New Year’s Eve; half of the kitchen has been restored. Later on I go to Church Kitchens, thank them…and ask them to fit the rest of the kitchen. Another worktop and materials are being ordered, yes, another new worktop for real.
“I like humour” …. there have been moments, that I secretly thought when that “De Week-Handyman” was on it, everything was a big joke that Harry Hill and his candid camera team would jump up from behind the palm trees, but it wasn’t a big joke, it has been very annoying!!
The disaster is now skilfully being resolved by Church Kitchens.
Grateful, because I have been gone into the New Year in a special way:
– The debris is being removed and I will be happy with a nice and beautiful little kitchen.
– I’ve got a kitchen with a story.
– I’ve learned to leave specialized work to professionals!
– And…. I have gotten to know three special human beings:
+ Joan, the craftswoman/carpenter who explained everything to me with great knowledge
+ Big Boss Stuart, who calmly and swiftly assessed the situation and then controlled the project
+ And Carl, who resolutely and fast made half of the kitchen back too normal in one morning.
3 special people…. and all around Three Kings!!!!
CHURCH KITCHENS: THANK YOU!!!!
Jeanne Roovers, Calpe
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We would like express our satisfaction on the completion of our kitchen refurbishment.
The work was carried out very efficiently and expertly.
We would like to mention Melvyn the fitter, he is a very polite and courteous with high quality skills.
He is an asset to Church Kitchens.
He has the tools to complete every aspect of fitting and we were impressed to say the least.
Many thanks for a job well done.
Paula & Geoff Pickering.
It was nice to see you again with Ian last week. Adam has been round and dealt with our queries as promised.
We are delighted with the new bathroom, and the way in which your company interpreted our ideas. We were confident about asking you to carry out this work having been very pleased with the kitchen you installed previously. The attention to detail is excellent and the finish is superb. Lots of our friends have admired it. Please pass on our thanks to all those involved.
For the attention of Stuart Wall –
We have recently had some fitted bedroom furniture installed and we wish to inform you of our appreciation of the excellent work that has been carried by your installation fitter, Richard Spencer.
He was extremely conscious about his work being correct and cleaned up each evening. All your staff we came into contact with from our initial enquiry to the complete installation were very polite.
A very big thank you for all your help Julian, really appreciated.. Well done Church Kitchens!!
Just a quick line to thank you and your team for the expert fitting of my new kitchen in La Nucia.
Your fitter Adam and Alex, were excellent and a pleasure to have in our house. Would recommend your company to anybody.
It is our pleasure to thank you for the fantastic wardrobes we now have fitted by your company. In particular, we would like to thank Ian for such brilliant design work and you for overseeing and sending Paul to do the carpentry and fitting. We cannot praise him enough for the quality of his work and integrity. All in all this was a very positive experience. Thank you again.
David and Alex Tanner
I wanted to let you know how happy we are with our new kitchen, and how pleasant it has been to deal with Ian, Pieter and Larry, just to mention the ones we have had most contact with.
Larry was an absolute joy to have at home doing the installation. Clearly a top notch carpenter and a very pleasant person who would do whatever possible to make us happy.
We are delighted with our new kitchen!
I know we only had a face lift with new doors, handles and trims but it looks fantastic. On a whim we called into Benissa thinking to replace the doors (not that we could DIY!) and from then until all was complete the whole team have been great.
And not only does it look good the price was right too!
When we eventually change the whole kitchen we will not even consider going anywhere else.
Thank you for a great customer experience.
Herewith we would like to thank you for the pleasant manner in which we have been able to work together.
The new kitchen is perfect! And implementation, particularly by Larry is huge, he is a centipede, but also very pleasant to work with. We would therefore recommend others looking for a kitchen.
Thank you Pieter.
I have to say we are very happy with our Church Kitchens “experience”. The appliances came when you said they would come, you arranged fitting quickly, the two fitters worked fast and the guy who came this morning to make good has done an excellent job.
I just wanted to write a quick note to say how pleased and happy I was with the service I received from your people in Kitchen Express. The staff could not have been more helpful. What nice people .
They helped me with every aspect of my new kitchen and were happy to advise me and were always very pleasant ,even through me changing my mind several times on the layout. They were most helpful on the telephone when I rang up with some question or other. A very good Service.
My thanks to both Joan and the other chap who’s name I do not know. Well done both of you. Best wishes from a very satisfied customer.
Now the refit of our bathroom is complete, we would like to say the job went smoothly from start to finish, the staff doing the fitting worked well and were always aware that we lived in the house at the same time!
They were also aware of keeping our 2 dogs from escaping, although they lost a few sandwiches to the beasts!
A job well done, we will certainly recommend
We would like to take the opportunity to thank you and Church Kitchens for the design and installation of our kitchen.
From the helpful suggestions during the planning to the installation by Adam who took a pride in his excellent workmanship where nothing was too much trouble for him everything went smoothly.
Within two weeks, the old kitchen was out and the new one in with little inconvenience to ourselves. We are attaching photo,s of the new kitchen which, as you can see is a flagship to the company’s standards.
We would have no hesitation in recommending Church Kitchens to any prospective clients.
Just a note to thank you for the instructions for the Teka hob. We would also like to thank you for your efficient and helpful manner during the installation of our new kitchen. We are very pleased with the end result.
Dear Staff at Church Kitchens,
Thank you for a job very well done, I am delighted with my kitchen. Also I must mention Justyn for the efficient and proffessional way he worked. He is a wonderful ambassador for your company.
Doreen and I wish to thank Church Kitchens for the magnificent kitchen and larder we now have, our expectation was fully matched by the delivery and the workmanship. We have nothing but praise for all those involved and wish that you thank them on our behalf.
All who have seen our kitchen think it is absolutely fantastic and love the visual affect of the black with gold fleck granite worktop, oak doors, and wall colour. The new outside door fitted by Alusenija S.L is another icing on the cake.
When next in Spain, Doreen and I will send an invitation to you and the team for some celebration drinks.
Thank you for the work on the kitchen after such a long time, with me being ill etc, you were very patient, it does look excellent and if you ever want a recommendation just call on me.
I am most impressed and grateful for your hard effort.I am coming out Wed. 20th April to 29 June yippee.
Adam is a credit to you, he was ten out of ten, polite, new what he was doing and nothing was too much trouble, just took it in his stride, a pleasure to have seen how he has come on in those few years with you.
I just wanted to send you a quick e-mail to thank for the really efficient sales and installation we have received following our purchase.
From start to finish your team have much more commitment than we anticipated and I believe the very well co-ordinated team approach has ensured we now have a fabulous kitchen to enjoy.
The culture of honesty and integrity you have create will I am sure the company remains successful for many years to come.
Fantastische service, zeer vriendelijk en deskundig personeel. Een verademing ! Zeer aan te bevelen bedrijf !
(Fantastic service, very friendly en competent staff A relief! Very recommendable company !)
Just to say now the kitchen is finished and signed off that we are really pleased with it.
Thank you so much for a beautiful kitchen and also excellent workmanship with a minimum of inconvenience. Larry was great, we would recommend him for every job nothing was too much trouble for him.
It goes without saying that we will always recommend Church Kitchens. Now let me see a new bathroom perhaps!!!
Once again thank you very much and no doubt see you again.
Thank you so much for a very successful kitchen project. The design by Iain was basically first time right. All we needed to do was pick the colours and materials. The guys working in our house were all super, above all Abdul Kader and Paul. They were very professional, and asked for our input when decisions needed to be made. When something went wrong with the arch, you rectified the problem to our full satisfaction. We are very happy with our new kitchen.
We have just had a kitchen fitted by Church Kitchens and I just wanted to say how very pleased we are with it. It is exactly as the photo which Ian Greensmith sent us for our approval after he had designed it. Ian was extremely helpful in helping us achieve this lovely kitchen as were all the staff that came to our house from your company. Every member of your staff that we came into contact with was extremely polite, helpful and conscientious and all had the same aim which was that we ended up with a beautiful kitchen. I would particularly like to mention Larry who did the majority of the work and whom we felt always had our best interests at heart. Also the porcelain fitters did a wonderful job. Well done all at Church Kitchens.
Mr & Mrs Coupe
My Kitchen Journey
I went to Church Kitchens after doing a lot of research on the net. I found the web site very informative and professional.
I met Ian the sales person who was so helpful and knowledgeable, nothing was too much trouble for him. We began choosing and designing my kitchen and it was great being able to see the colour and design on a large screen.
Then I met Stuart, he came along to my house with Ian to do the survey and made a few suggestions which improved the look of my kitchen, again what a professional.
Then I met Joan in the kitchen Express department, she knew more about my Kitchen than I did. Joan helped me all the way to the end.
On the day of the installation all the items were delivered and neatly stacked ready for the fitter this is where Larry came in, again very professional person and someone you can trust.
I must say Church Kitchens was hassle and stress free, along the whole journey they rang when they said they would and dealt with minor problems immediately, how often can you say that these days?
I would recommend anyone wishing to purchase a fitted kitchen to contact them as the materials are very good quality and at a very good price.
Dear Stuart and Ian,
The first time we knew of Church Kitchens was when we noticed one of your vans.
We were building a new villa in Altea Hills and were unsure which kitchen provider to go with.
We visited your showroom in Benissa and met Amanda.
We subsequently met Ian and gave him our ideas of what we wanted in our kitchen and then corresponded by email.
We were very pleased to meet English speaking people to ensure that the accuracy of our kitchen requirements was fully understood.
Ian came up with some very good ideas, particularly for an area which was to be a storeroom; this is now home to an American style fridge / freezer, larder cupboard, broom and ironing board cupboard with little nooks and crannies for storage too, now known as the “cul-de-sac”. Stuart ensured that an awkward space was put to very good use.
We have a very modern kitchen with soft closing doors and drawers, with high gloss white doors and Quarella work surfaces, which are very easy to wipe clean.
With their enthusiasm, knowledge and competitive prices we also looked at bedroom furniture, bathroom furniture and free standing tables and subsequently placed orders for these items.
We made numerous visits to the granite factory with Ian before we eventually decided which worktop to have.
We also had a dining table top made from quarella, together with granite coffee tables and lamp tables, which Ian organised for us.
Stuart came out to measure up for the bedroom drawers and dressing tables, which fit the rooms perfectly and he provided excellent ideas and very high attention to detail, and worked tirelessly to provide solutions.
They also fitted all the vanity units, bedroom and bathroom mirrors and shower screens.
We have been pleased with your enthusiasm, attention to detail, knowledge of electrical appliances, competitive price structure, quality of the work throughout.
We would not hesitate to recommend Church Kitchens.
Avenida Europa 17
Tel : (0034) 96 573 4585